Article
Article
Decision support system
Article By:
Sage, Andrew P. School of Information Technology and Engineering, George Mason University, Fairfax, Virginia.
Last reviewed:January 2020
DOI:https://doi.org/10.1036/1097-8542.757431
A system that supports technological and managerial decision making by assisting in the organization of knowledge about ill-structured, semistructured, or unstructured issues. A structured issue has a framework comprising elements and relations between them that are known and understood. Structured issues are generally ones about which an individual has considerable experiential familiarity. A decision support system (DSS) is not intended to provide support to humans about structured issues since little cognitively based decision support is generally needed for these experientially familiar situations. Artificial-intelligence based expert systems are very appropriate for these tasks.
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