Article
Article
Quality control
Article By:
Raz, Tzvi International Business Machines, Roanoke, Texas.
Last reviewed:January 2020
DOI:https://doi.org/10.1036/1097-8542.561950
The operational techniques and the activities that sustain the quality of a product or service in order to satisfy given requirements. Quality control is a major component of total quality management and is applicable to all phases of the product life cycle: design, development, manufacturing, delivery and installation, and operation and maintenance.
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